Return and Refund Policy

Atย Gems Turtle, operated by Vaishnavi Enterprises, we strive to deliver high-quality products. If you are not completely satisfied, weโ€™re here to help.

๐Ÿ“Œ Returns

  • Returns are accepted within 7 days of delivery
  • Product must be:
    • Unused and in original condition
    • In original packaging
  • Proof of purchase is required

๐Ÿ“Œ Non-Returnable Items

  • Used or damaged products
  • Customized or personalized items
  • Items damaged due to misuse

๐Ÿ“Œ Return Process

To initiate a return, contact us at:
๐Ÿ“ง gemsturtle@gmail.com
๐Ÿ“ž +91 9829436207

Provide:

  • Order ID
  • Reason for return
  • Product images (if applicable)

๐Ÿ“Œ Refunds

  • Once approved, refunds will be processed within 5โ€“7 business days
  • Refund will be credited to the original payment method

๐Ÿ“Œ Damaged or Wrong Product

  • Inform us within 48 hours of delivery
  • Share clear images/videos for resolution

๐Ÿ“Œ Return Shipping

  • Customer bears return shipping unless product is defective or incorrect