Shipping policy
Welcome to Gems Turtle. We are committed to delivering your orders safely and on time. Please read our shipping policy to understand how your orders are processed and shipped.
๐ฆ Order Processing
- All orders are processed within 1โ3 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive a confirmation email/message with tracking details.
๐ Shipping Area & Timelines
- We currently ship within India only.
- Standard delivery: 3โ7 business days.
- Delivery timelines may vary depending on location and courier availability; remote areas may take longer.
๐ฐ Shipping Charges
- Shipping charges are calculated at checkout based on delivery location and order value.
- We may offer free shipping promotions on selected orders or during special campaigns.
๐ Order Tracking
Once your order has been dispatched, tracking information will be shared via email or SMS/WhatsApp so you can monitor your shipment status.
โ ๏ธ Delays & Exceptions
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Remote delivery locations
In such cases, we appreciate your patience and understanding.
โ Incorrect Address / Failed Deliveries
Please ensure that the shipping address and contact details provided are accurate.
- Gems Turtle is not responsible for delays or losses due to incorrect address information.
- Additional shipping charges may apply for re-shipment of returned parcels.
๐ Packaging Assurance
All Gems Turtle products are carefully packed to ensure safe delivery and maintain product quality during transit.
๐ Need Assistance?
If you have any shipping-related questions, please contact us:
Gems Turtle
๐ www.gemsturtle.com
๐ง gemsturtle@gmail.com
๐ +91 9829436207