Shipping policy

Welcome to Gems Turtle. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how your orders are processed and shipped.

📦 Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation email/message with tracking details.

🚚 Shipping Timelines

  Domestic Shipping (India)

  • Standard Delivery: 3–7 business days
  • Delivery timelines may vary depending on location and courier availability.

🌍 International Shipping

  • Estimated delivery: 7–15 business days
  • International delivery timelines may vary based on customs clearance and destination country regulations.

💰 Shipping Charges

  • Shipping charges are calculated at checkout based on delivery location and order value.
  • We may offer free shipping promotions on selected orders or during special campaigns.

📍 Order Tracking

Once your order has been dispatched, tracking information will be shared via email or SMS/WhatsApp so you can monitor your shipment status.

⚠️ Delays & Exceptions

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs clearance (for international orders)
  • Remote delivery locations

In such cases, we appreciate your patience and understanding.

❌ Incorrect Address / Failed Deliveries

Please ensure that the shipping address and contact details provided are accurate.

  • Gems Turtle is not responsible for delays or losses due to incorrect address information.
  • Additional shipping charges may apply for re-shipment of returned parcels.

🌐 International Duties & Taxes

For international orders:

  • Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer.
  • These charges vary by country and are not included in the product or shipping price unless specified.

💎 Packaging Assurance

All Gems Turtle products are carefully packed to ensure safe delivery and maintain product quality during transit.

📞 Need Assistance?

If you have any shipping-related questions, please contact us:

Gems Turtle
🌐 www.gemsturtle.com
📧 gemsturtle@gmail.com